ACI

About ACI

Bookstore & Publications

Certification

Staff & Services Directory

Mailing address: PO Box 9094, Farmington Hills, MI 48333-9094
Street address: 38800 Country Club Drive, Farmington Hills, MI 48331 U.S.A
Phone: (248) 848-3700 | Fax: (248) 848-3701

ACI Telephone Directory

Main switchboard	(248) 848-3700
Member Services/Customer Service Publication orders, seminar registration and convention registrations, new memberships, membership renewals, account information, status of orders, subscription	(248) 848-3800
Certification Exam Processing, orders	(248) 848-3790
General Information	(248) 848-3700
Engineering	(248) 848-3730
Education	(248) 848-3717
Chapters	(248) 848-3762
Concrete International	(248) 848-3736
Event Services	(248) 848-3795
Human Resources	(248) 848-3773
Marketing	(248) 848-3745
Software/Web Support	(248) 848-3767
Publishing Services (Editorial)	(248) 848-3753

Principal Institute Staff

William R. Tolley

Executive Vice President

Department Heads/Managers

Lauren L. Foster Manager, Accounting Department	Accounting Department
Richard F. Heitzmann Managing Director, Career & Professional Development	Career & Professional Department
Thomas H. Adams Manager, Chapter & Student Activities	Career & Professional Department
John W. Nehasil Managing Director, Certification	Certification Department
John K. Conn Manager, Certification Operations	Certification Department
Rex C. Donahey Editor-in-Chief	Concrete International
Shuaib H. Ahmad Chief Engineer	Engineering Department
Daniel W. Falconer Managing Director, Engineering	Engineering Department
Renee J. Lewis Director, Publishing & Event Services	Event Services Department
Jeri A. Kolodziej Manager, Governance Support	Executive Office/Management
Douglas J. Sordyl Managing Director, Marketing, Sales & Industry Relations	Executive Office/Management
Donna G. Halstead Managing Director, Finance and Administration	Finance and Administration
Barbara Cheyne Director, Human Resources	Human Resources Department
Christopher J. Darnell Manager, Process Improvement	Information Systems Department
John C. Glumb Managing Director, Systems, Services & Chapters	Information Systems Department
Diane L. Baloh Director, Sales & Membership	Marketing & Business Development
Melinda G. Reynolds Manager, Member Services	Member Services Department

Staff

Susan R. Adams Event Planner	Event Services Department
Thomas H. Adams Manager, Chapter & Student Activities	Career & Professional Department
Shuaib H. Ahmad Chief Engineer	Engineering Department
Sandy E. Baker Customer Service Representative	Member Services Department
Diane L. Baloh Director, Sales & Membership	Marketing & Business Development
Shannon B. Banchero Supervisor, Technical Committees	Engineering Department
Daniela A. Bedward Publishing Services Assistant	Publishing Services
Marge R. Bergman Switchboard Operator/Receptionist	Member Services Department
Carole A. Berrelez Event Planner	Event Services Department
Carl R. Bischof Senior Editor	Publishing Services
Jessie L. Bournay Supervisor, Technical Documents	Engineering Department
MaryJo Brode Event Intern	Event Services Department
Emily H. Bush Editor	Publishing Services
Mark A. Campo Technical Manager	Certification Department
Sheela Canfield Technical Committee Assistant	Engineering Department
Barbara Cheyne Director, Human Resources	Human Resources Department
Barbara A. Coleman Document Assistant	Engineering Department
John K. Conn Manager, Certification Operations	Certification Department
Karen S. Czedik Editor	Publishing Services
Christopher J. Darnell Manager, Process Improvement	Information Systems Department
Del Disabato Subscriptions/Membership Clerk	Member Services Department
Rex C. Donahey Editor-in-Chief	Concrete International
Kelly D. Dudley Seminar Coordinator	Career & Professional Department
Susan K. Esper Senior Graphic Designer (ICRI)	Publishing Services
Daniel W. Falconer Managing Director, Engineering	Engineering Department
Lauren L. Foster Manager, Accounting Department	Accounting Department
John C. Glumb Managing Director, Systems, Services & Chapters	Information Systems Department
Bethany A. Grzegorczyk Systems Technician	Information Systems Department
Shannon M. Hale Technical Editor	Certification Department
Donna G. Halstead Managing Director, Finance and Administration	Finance and Administration
Antwanisha J. Hamilton Certification Order and Billing Coordinator	Certification Department
Denise M. Harkness Document Processing Coordinator	Engineering Department
Richard F. Heitzmann Managing Director, Career & Professional Development	Career & Professional Department
Michael Lee. Hendricks Database Analyst	Information Systems Department
John Q. Horn Supervisor, Publishing Services	Publishing Services
Colleen E. Hunt Graphic Designer	Publishing Services
Ryan M. Jay Graphic Designer	Publishing Services
Joan E. Johnson Engineering Secretary	Engineering Department
Lacey J. Jones Member Outreach Coordinator	Member Services Department
Lindsay K. Kennedy Production Assistant	Publishing Services
Jeri A. Kolodziej Manager, Governance Support	Executive Office/Management
Eva M. Korzeniewski Educational Activities Assistant	Career & Professional Department
Renee J. Lewis Director, Publishing & Event Services	Event Services Department
Margaret M. McInerney Executive Assistant	Engineering Department
Jamie A. McMann Manuscript Review Coordinator	Publishing Services
Lauren E. Mentz Event Planner	Event Services Department
Kevin P. Mlutkowski Manager, Marketing	Marketing and Business Development
Linda K. Moore Certification Operations Representative	Certification Department
Jane E. Mowbray Membership/Publications Clerk	Member Services Department
John W. Nehasil Managing Director, Certification	Certification Department
Jaime J. Novak-Fioritti Assistant Editor	Concrete International
Kimberly K. Olesky Registrar, Conventions & Conferences	Member Services Department
Jason J. Pennington Information Systems Supervisor	Information Systems Department
Diane Pociask Chapters & Awards Coordinator	Executive Office/Management
Susan B. Polsgrove Accounts Payable Clerk	Accounting Department
Denesha R. Price Administrative Assistant to SDC	Executive Office/Management
Sandy K. Raymo Accounts Receivable/Correspondence/Collections	Member Services Department
Melinda G. Reynolds Manager, Member Services	Member Services Department
Beth A. Rochette Seminar Registrar	Member Services Department
Brandon M. Rogers Web/Database Developer	Information Systems Department
Vicki F. Rogers Event Planner	Event Services Department
Phyllis A. Rons Switchboard Operator/Receptionist	Member Services Department
Terry R. Scates Supervisor, Warehouse Operations	Warehouse Operations
Matthew R. Senecal Engineer	Engineering Department
Douglas J. Sordyl Managing Director, Marketing, Sales & Industry Relations	Executive Office/Management
Sara M. Steptoe Marketing Communications Specialist	Marketing and Business Development
Paul F. Sullivan Engineering Technician	Engineering Department
Gail L. Tatum Senior Graphic Designer	Publishing Services
Michael L. Tholen Engineer Editor	Concrete International
William R. Tolley Executive Vice President	Executive Office/Management
Keith A. Tosolt Managing Editor	Concrete International
Nathan G. Traynor Technical Editor	Engineering Department
Miroslav F. Vejvoda Engineer	Engineering Department
Darileen J. Wallace Mail Clerk	Warehouse Operations
Julie M. Webb Manager, Sales & Membership Programs	Marketing and Business Development
R. Kevin. Werner Team Leader - Warehouse	Warehouse Operations
Lisa J. Wheeler Customer Service Representative	Member Services Department
June F. Zimmerman Information Systems Coordinator	Information Systems Department

FAX Numbers

Main Fax	(248) 848-3701
Member Services Publication orders, seminar and convention registrations, new memberships, membership renewals, address changes	(248) 848-3801
Concrete International	(248) 848-3150
Education	(248) 848-3792
Engineering	(248) 848-3720
Event Services	(248) 848-3796
Human Resources	(248) 848-3771
Marketing	(248) 848-3825

Member Services

ACI's Member Services Department was created to meet the varied needs of ACI's members and customers. With an emphasis on member/customer satisfaction, this department is organized to simplify contact with the Institute by consolidating a variety of services within one department. Such consolidation allows Member Services Representatives to answer or direct all ACI-related questions rapidly and accurately and streamlines the processing of other services such as publication orders/ inquiries and registrations. The department may be contacted for the following services:

Publications-orders, status or orders, and topic search
ACI Membership-status of membership, membership renewals,
new membership
Seminars and conventions-general inquiry and registration
Periodicals-Subscription for Concrete International, ACI Structural, and
ACI Materials Journal
CD-ROM Products-Manual of Concrete Practice (MCP-CD), 318 Code, 530 Code, and Concrete Tools
Account information
Change of Address-request in writing and direct to:
38800 Country Club Drive, Farmington Hills, MI 48331 U.S.A.

All Member/Customer Service Inquiries to: BKStore@concrete.org

STAFF AND DEPARTMENTS

Phone Number by Department
Principal Staff
Department Heads
Staff E-mail Directory
Facsimile Numbers
Member Services

OTHER

Manuscript Submission
Technical Center - FAQ's